If you have purchased an item from our website and you are not 100% satisfied with your merchandise when you receive it, please email Old Guys Rule within 10 days and we will exchange your item(s) for a similar, (i.e., same cost) item or refund the item(s)*. Old Guys Rule allows one exchange per order.
You will be responsible for the return shipping but Old Guys Rule will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise until we receive the items(s) you are exchanging.
Your return must be in original condition (not washed, not worn, not dirty, undamaged) and must be received by Old Guys Rule within 15 days of your original order. We will not accept returns or exchanges after the 15 day period.
*Please note that Underwear is not returnable for an exchange or refund unless faulty
If we mistakenly shipped you the wrong item or the item is defective, we will reimburse you for the cost of shipping the item back to us (standard 2nd class shipping charge with proof of postage) and the cost of shipping you a replacement. Please allow up to 14 days for any refunds to be processed.
For Christmas gifts, we have extended our exchange policy until 13th January 2017 which should give you sufficient time to return your item(s). Please do not hesitate to contact us should you require extra time