Frequently Asked Questions

 

FREE Christmas Jumper Promotion

When you add an item to your cart a pop up will appear for you to select the colour and size of your christmas jumper, if you do not get a pop up you can also select the jumper on the 'Shopping Cart' Page. if you have ordered and not selected a christmas jumper please contact us ASAP as we will not be able to add on your free jumper if your order has already shipped. We are not able to exchange the christmas jumper unless the item(s) that you purchased also needs exchanging, We have limited stock so the promotion is only available 'while stocks last' and we reserve the right to substitute the colour & no alternative product will be offered if we no longer have stock.

 

About Old Guys Rule Merchandise:

All merchandise is made of high-quality materials designed for long-lasting use. Most garments are available in medium, large, extra large and 2X-Large. All headwear items are one size fits all.

 

Shipping Details:

***PLEASE NOTE that for all orders placed on the 14th & 15th June will be shipped on a Next Day Service (where applicable) at no additional cost

Shipping prices are per order.   Shipping prices for the UK is £3.95, EU/EEA is £12.00. 

Free Shipping is for Orders over £35 (UK only)

Please contact us for delivery prices for the rest of the world. 

We are unable to ship to USA/Canada, South Africa or Australia/New Zealand.

Please allow 3-5 working days (day 1 is the day after your order was placed, e.g. if you order on Friday the first working day is Monday) to any UK mainland address. Off shore UK orders may take an extra day. International orders can take some time to arrive so please allow up to 20 working days. All UK mainland deliveries are sent using Yodel courier service and will require a signature upon delivery.

 

Backordered Items:

If an item is unexpectedly back ordered, we will contact you immediately to let you know your options.

 

Payment Methods:

We accept payment using the following: MasterCard, Visa, Maestro American Express.  Our secure card payment provider is NoChex.

 

Old Guys Rule Return Policy For Items Bought Online:

If you have purchased an item from our website and you are not 100% satisfied with your merchandise when you receive it, please email Old Guys Rule within 10 days and we will exchange your item(s) for a similar, (i.e., same cost) item. Old Guys Rule allows one exchange per order. You will be responsible for the return shipping but Old Guys Rule will pay for shipping the exchanged item(s) back to you. We will not ship the new merchandise until we receive the items(s) you are exchanging. Your return must be in original condition (not washed, not worn, not dirty, undamaged) and must be received by Old Guys Rule within 15 days of your original order. We will not accept returns or exchanges after the 15 day period. If we mistakenly shipped you the wrong item or the item is defective, we will reimburse you for the cost of shipping the item back to us (standard shipping charge with proof of postage) and the cost of shipping you a replacement. Please allow upto 14 days for any refunds to be processed. For Christmas gifts, we have extended our exchange policy until 13th January 2017 which should give you sufficient time to return your item(s). Please do not hesitate to contact us should you require extra time

 

Old Guys Rule Return Policy For Items Bought In Independent Stores:

Old Guys Rule deal with a number of independent retailers throughout the UK and Ireland. If you have made a purchase within one of their stores and you wish to return the item for a refund or exchange, you need to return your item to the store where it was purchased. Please retain your receipt as proof of purchase will be required. Individual returns policies may vary, please ask in store when you make your purchase.

 

Is the Old Guys Rule website secure?

You can be assured that when placing your order through the Old Guys Rule website your details are secure. The Old Guys Rule website uses a secure payment system provided by NoChex. Details on our payment provider can be viewed at www.nochex.com. Please note that Old Guys Rule is a trading name, belonging to Blue Tide Trading Ltd  Our VAT Number is 233 1016 64.